At Healr, we are committed to respecting the privacy and confidentiality of the information that you entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use and disclosure of Personal Information from users. Please review this Privacy Policy carefully. To guarantee privacy to the client, we maintain the client’s anonymity and work under confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment. It is recommended that you do not use the website, mobile application(s) or the related Services if any of the terms of this Privacy Policy are not following the applicable laws of your country.
Definitions:
Company
Healr, “Healr.in, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all about Spundrift It Services as a provider of Services for the remainder of this document.
User
“Client”, “user”, “you”, “your” or other similar terminology are all about you, as the user of the website, and as a recipient of our Services and resources for the remainder of this document.
Platform
“Platform” or similar terminology is all about any mobile app, website or web links that the User can employ to access Services provided by the Company.
Psychological Wellness Professional
“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “doctor”, “consultant” or similar terminology are all about the Psychological Wellness Practitioner.
Nature of Service
Healr is a psychological wellness platform that delivers emotional wellness products and Services to individuals and organisations. These include, but are not restricted to, corporate wellness programmes through which employees of organisations avail various products and Services. Healr offerings may include/are:
- Online and face-to-face consultation with expert Psychological Wellness Professionals (who have been authorised by Healrto use the platform for delivering their Services)
- Periodic self-assessments and psychological tests
- Workshops and/or webinars delivered by trained Psychological Wellness Professionals
- Self-help tools, content and programmes through a range of channels including, but not restricted to websites, mobile applications and emails
- Guide chat packs where in clients may be able to exchange encrypted private messages with their Psychological Wellness Professional in addition to the online consultation.
- Participation in user forums, topics, replies, comments, feedback, blogs and any other submissions on the platform;
Consent
By using the platform, providing us with your Personal Information or by making use of the features provided by the platform or by making a payment to Healr, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your personal information following the provisions of this Privacy Policy.
You acknowledge that you are providing your Personal Information out of your free will, either directly to Healror through a third party or your organisation. You have the option to not provide us with the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to info@healr.in. Notwithstanding this, if you are accessing our platform through a third party or your organisation, you will have an option to withdraw your consent at any point, provided you explicitly inform the third party or your organisation about such withdrawal of consent in writing, who would then inform us to take the appropriate action.
If you do not provide us with your Personal Information or if you withdraw the consent at any point in time, we shall have the option to not fulfil the purposes for which the said Personal Information was sought and we may restrict your use of the platform.
Personal Information
To enable you to engage with our Services, we will use personal information about yourself - provided directly to us or a third party or your organisation - to contact or identify you, such as your name, phone number, emergency contact number, gender, occupation, hometown, personal interests, your email address, reason(s) for cancelling an appointment with a healthcare professional, medical history and any other information that the Wellness Professional might require from you. We also collect the information you provide from responses, in-app inputs, assessments or the feedback you send to us. If you communicate with us by email or phone, any information provided in such communication may be collected as personal information (“Personal Information”).
The main reason we collect this Personal Information is to provide you with a smooth, efficient and customised experience. The collection of Personal Information also enables the user to create an account and profile that can be used to interact with our wellness professionals. You may change some of the information that you provide through your account page at the website or profile details for the mobile application(s).
We may use your Personal Information to:
- Identify and reach you;
- Resolve service and billing problems via telephone or email.
- Assist you in scheduling appointments, remind you of upcoming or follow-up appointments, as well as cancelled appointments.
- Provide you with further information, products and services and newsletters.
- Better understand users’ needs and interests.
- Run statistical research (such research will only anonymously use your information and cannot be linked back to you)
- Detect and protect us against error, fraud, and other criminal activity.
- Make disclosures as may be required under applicable law.
- Improve our website, and mobile application(s) to better serve you.
- Run a contest, promotion, survey or another site, mobile application feature.
- Quickly process your transactions.
We are dedicated to maintaining the privacy and integrity of your Personal Information. If you decide at any time that you no longer wish to receive certain communications from us, you can inform us by writing to info@hearl.in.
Updating Personal Information
If your Information changes, or if you need to update or correct your Personal Information or have any grievance concerning the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at info@healr.in and we will take all reasonable efforts to incorporate the changes within a reasonable period. If you provide your Personal Information to a third-party platform from which you are using our Services, Healrmay not be able to make any changes to the same and you will have to contact the third-party platform to update your Personal Information.
If your Personal Information is stored as part of your profile on the platform, you can update your Personal Information from our website or mobile application(s).
Some Personal Information, such as your answers to online assessments cannot be updated or deleted once submitted. If you would like us to remove your records from our system, please contact us at info@healr.in and we will attempt to accommodate your request if we do not have any legal obligation to retain such information.
Please note that we are required to retain certain information in keeping with professional standards or by law for record maintaining purposes (including but not limited to payment history, feedback, client information, etc.), so we will continue to store this information for a pre-specified period as per applicable laws, even if you delete your account. There may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them.
Cookies
We use “cookies” to collect information and smoothen your experience on our platform. A cookie is a small data file that we transfer to your device’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we may utilise persistent cookies to save your user credentials for future logins to the Services. Second, we may utilise session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by users of the Services and online traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser.
We may work with third parties that place or read cookies on your browser to improve your user experience. In such cases, by using the third-party services through our platform, you consent to their Privacy Policy and terms of use and agree not to hold Healrliable for any issues arising from such use.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all features or functionalities of the platform.
Log Data
When you visit the platform, our servers automatically record information that your browser or mobile application sends (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, device name, operating system version, the configuration of the app when accessing the Platform, the webpage you were visiting before you came to our Services, pages of our platform and Services that you visit, the time spent on those pages, the information you search for on our Services, access times and dates, and other statistics. We use this information to analyse trends, administer the site, track your location, gather broad demographic information for aggregate use, increase user-friendliness and tailor our Services to better suit your needs.
Confidentiality
Healrmaintains the confidentiality of the information disclosed during a personal consultation. Any information shared with Healris confidential and not shared with anyone, including your organization, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if:
- the Wellness Professional or Healr perceives there to be a serious and/or significant and/or imminent risk of harm to the health or safety of a person or the public or self.
- disclosure is required by law.
- you file a private healthcare claim and the insurer requires information.
The User agrees to indemnify Healrfor any breach of confidentiality of the User’s Personal Information. If the User accesses Healrthrough a third-party platform the User indemnifies Healragainst any data breaches that occur due to any acts of commission or omission from the third-party platform.
Third Party Disclosure
Healrdoes not sell or trade your Personal Information to third parties unless we provide you with advance notice. This however does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, and mobile application policies, or protect our or others’ rights, property, or safety. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.
Security
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. None of the call or video sessions is recorded. In keeping with professional standards, Wellness Professionals might be required to maintain records of both online and offline sessions.
Despite the security measures undertaken by us, we strongly discourage you from posting your Personal Information in forums, comments or any other publicly accessible places on our platform. Healr shall not be held responsible for the use or misuse of any information about or shared by the User about its Services. The User will not hold Healr liable for any issue related to data storage and/or security.
It is your responsibility to ensure the privacy and security of your email account and phone messages so they cannot be accessed by third-party. Healrwill use one or both of these channels to communicate with you regarding a range of information related to your psychological wellness. Healr shall not be liable for any breach of confidentiality, should your email or text messages be accessed by a third party, with or without your consent.
Links
The platform may contain links to other third-party sites. The third-party sites are not necessarily under the control of Healr. Please note that Healris not responsible for the privacy practices of such third-party sites. Healr encourages you to be aware when you leave the platform and to read the privacy policies of every third-party site or mobile application that collects Personal Information. If you decide to access any of the third-party sites linked to the platform, you do this entirely at your own risk. Any links to any partner websites are the responsibility of the linking party, and Healrshall not be responsible for notification of any change in name or location of any information on the websites. Healr is not responsible for the use of any Personal Information that you voluntarily disclose through a forum or the platform.
Changes To Policy
Healr reserves the right to change or remove any part of the Privacy Policy without notice or liability to any third party. In the event, there are significant changes in the way we treat your Personal Information, or in the Privacy Policy, we may take a reasonable effort but are in no way obligated, to display a notice on the website or send you an email, so that you may review the changed terms before continuing to use the platform.
As always, if you object to any of the changes to our terms, and you no longer wish to use the platform, you can contact Healrto discontinue using our platform and deactivate your account if you are registered with us directly. If you are signed up on our platform using a third-party platform or are accessing our Services through your employer, then to deactivate your account or no longer use our Services, you will have to contact the third-party platform or your employer.
Unless stated otherwise, our current Privacy Policy applies to all information that Healrhas about you and your account. Using the Services on the websites, mobile application(s) or accessing the websites, mobile application(s) after a notice of change has been sent to you or published on our website shall constitute your consent to the changed terms.
Grievance Redressal
To address the grievances of the users, Healr has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal Officer, Ms Bhavya Gandhi at info@healr.in. We assure you a time-bound response not exceeding one month from the date of your complaint.
Jurisdiction
Jurisdictional policies of Healrhave been drafted following and in compliance with Indian laws. Any disputes arising between the user and Healrwith regards to this Policy, including the interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.